Registration

Registration

Our registration process consists of two primary steps: Registration and Enrollment. Registration is where you fill out your profile and the profiles for any students signing up for lessons. Enrollment is where you select class sessions.

You may also pre-register at any time, which we recommend to everyone. Pre-registration will get you on our email list as well as save you time when enrollment begins for new classes. You have no obligation to enroll if you pre-register, and it costs nothing.

Once you have pre-registered, please email your student’s class level to info@swimbarb.com.  This is important because we allocate class levels during enrollment based on the level of the first student who enrolls in each class.

 

Registration & Enrollment Instructions

Note: If sessions are not open yet, we recommend you pre-register so you can immediately start choosing your sessions and enrolling when classes are available. Pre-registration can be done at any time, and also gets you on our email list.

Instructions for First Time Families

  1. Read the Class Level descriptions to determine the best fit for your swimmer
  2. Review your preferred Session Dates
  3. Visit our Customer Portal
    1. First Time Families
    2. Existing Customers or Pre-Registered Families
  4. First Time Families should fill our the profile and student information sections.
  5. Existing Customers or Pre-Registered Families should verify their information to be sure it is current.
  6. Select the session you are interested in
    1. First Time Families: This is under the Search Classes section
    2. Existing Customers: This is under the Class Registration tab
  7. Search for the class level(s) you need by selecting the Location, Session, Class Level and/or Time of Day options you are interested in within the Customer Portal OR an open “level not yet assigned” time.
    1. NOTE: You can also search for classes using the “View Class Availability” link located at the top of each open session on the Session Dates page.
    2. * Infant/Toddler classes are all scheduled. Unfortunately we cannot add additional times via the “Level Not Yet Assigned” option. Please contact us with questions.
  8. Select the class session you are interested in, and a details window should pop up
  9. Check the students you would like to enroll in that class and click the Enroll button
  10. If you are pre-registering, email your student name(s) and class level to info@swimbarb.com so that we can allocate classes based on the levels students are signing up for

 

Instructions for Existing Customers or Pre-Registered Families

  1. Read the Class Level descriptions to determine the best fit for your swimmer
  2. Review your preferred Session Dates
  3. Visit our Customer Portal
    1. First Time Families
    2. Existing Customers or Pre-Registered Families
  4. First Time Families should fill our the profile and student information sections.
  5. Existing Customers or Pre-Registered Families should verify their information to be sure it is current.
  6. Select the session you are interested in
    1. First Time Families: This is under the Search Classes section
    2. Existing Customers: This is under the Class Registration tab
  7. Search for the class level(s) you need by selecting the Location, Session, Class Level and/or Time of Day options you are interested in within the Customer Portal OR an open “level not yet assigned*” time.
    1. NOTE: You can also search for classes using the “View Class Availability” link located at the top of each open session on the Session Dates page.
    2. * Infant/Toddler classes are all scheduled. Unfortunately we cannot add additional times via the “Level Not Yet Assigned” option. Please contact us with questions.
  8. Select the class session you are interested in, and a details window should pop up
  9. Check the students you would like to enroll in that class and click the Enroll button
  10. When you select ENROLL, it will direct you to Register your family OR ask you to log into the Customer Portal

 

If a session is CLOSED for enrollment, it is full or currently in session. To receive email notifications about sessions opening up, be sure to pre-register your information in our Customer Portal so you’re on our email list.

PLEASE be sure to put the area code on all contact phone numbers so we can quickly produce reports and contact you for weather cancellations at a moment’s notice. Thank you!

 

Registration & Enrollment FAQs

We get a lot of questions about class sessions, registration, and enrollment. We try to explain everything the best we can since it can be a little confusing. Here are answers to some of our top questions about enrollment.

What’s the difference between Registration and Enrollment?

Registration is where you fill out your information profile within out Customer Portal system. Enrollment is when you actually pick classes and agree to pay for swimming lessons. You are able to pre-register at any time. You may only enroll when we have upcoming class sessions available.

After I’ve registered, how do I log into my Customer Portal?

This may seem odd, but it’s the way our Customer Portal software works – so bear with us. To log into the portal after you’ve registered, you’ll need to visit the portal login page and first request a password via the “I don’t have or don’t know my password” link. Instructions are below.

  1. Visit the Customer Portal Login page
  2. Click the “I don’t have or don’t know my password” link
  3. Enter the email address you registered with and click the “continue” button
  4. You will be emailed a temporary password
  5. When you receive the email:
    1. Go to the Customer Portal login page
    2. Enter your email address in the “Email/LoginID” form
    3. Copy the password from the email you received
      (To COPY: Highlight the password with your mouse, hold down the CONTROL key on your keyboard and press the letter C on the keyboard.)
    4. Paste the password into the password area on the login form
      (To PASTE: Click inside the password field, hold down the CONTROL key on your keyboard and press the letter V on the keyboard. Typing the password in manually is often hard to get just right.)
  6. Once you are logged into the Customer Portal, CHANGE your password to something you’ll remember:
    1. Click on the “My Account” tab
    2. Click on the “Change My Password” button
    3. Enter your new password
    4. Click the “Change” button
    5. Remember your password! 😉

My email address has changed. Can you update it for me?

We sure can! Just use our Contact Page to drop us a note and tell us what your old email address was, and what your new one is. We’ll change it in the system for you.

Do you have an email list?

Yes. Our email list is managed by our class registration software. So, in order to get on our email list, you’ll need to complete the registration process. The advantage to this is that we’ll have all of your information in our database and enrollment will be that much faster when classes are available.